The prices you are currently paying should be listed on your bill. If you cannot find this easily, contact your account manager or supplier and they should provide you with the necessary information.

usually it takes 6-8 weeks to transfer your account. You will be notified by letter from your new supplier with all the necessary information you need, once the switch has been complete.
 
Further details can be found at www.energywatch.org.uk/ctp/index.asp

The Climate Change Levy is government levy applied to your Electricity and Gas bills. This was introduced to help achieve the UK's target of 20% carbon emissions reduction by 2010.
 
Businesses who are charged 5% VAT are not subject to this levy. Businesses that pay the higher VAT rate of 17.5% usually are charged the climate change levy. This levy can be avoided by adopting certain alternatives. Contact us to find out more.

MPAN stands for Meter Point Administration Number. This number is a 21-digits and identifies your electricity supply. It is also shown on your electricity bill.

MPR stands for Meter Point Reference number. This is a 10-digit number and identifies your gas supply. It is also shown on your gas bill.

MSN is the Meter Serial Number. This is shown on your meter and your bill. It is important that these numbers match; if they do not, contact your account manager or supplier.

Contact your supplier when you know what date you will be moving. You need to provide a forwarding address, a final meter reading and if you know who will take over the premise.

If you think that your bill might be incorrect the first thing to check is whether it was based on an estimated meter reading or an actual reading? If it is an estimate you should inform your provider or account manager with an accurate meter reading. They will either change your existing bill and re-invoice you or credit your next bill to reflect the difference.

Your energy consumption can have unexpected rises, if so check first that there are not any activities you have undertaken which might cause this? Such as new equipment, additional staff or an extreme change in weather.
 
Monitoring your meter over a period of seven days may provide some clues. This will this also show how much energy you are consuming each day and might indicate if your meter is faulty.
 
Additonally check the Meter Serial Number (MSN) on the front of your meter and compare this number with the MSN listed on your bill. If these numbers are different, contact your account manager to sort it out.

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